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Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Bridge Road Surgery



Asthma so bad but ignored

In December 2015 I had my asthma clinic assessment. I was asked if it was under control, and I flatly told them 'no'. They did nothing, changed nothing and didn't keep check on me. They just said to come back in a year. I had about 6 months of being bed-ridden which made me really depressed. My family were concerned and my husband who still works felt terrible having to leave me, although he was always on the end of the mobile phone. My appetite was gone and I went back in May and asked the doctor what else can they do, but nothing was offered. We went to Menorca and I was really ill so had to go to the clinic and they put me on a Nebulizer and I was sent to hospital there as an emergency. The difference in my was amazing and my husband was so pleased to see the colour back in my cheeks. We got back on Sunday from Menorca and called our GP Monday but they could only offer an appointment for 2 weeks time and this was far more urgent than that. So we turned up at A&E as we felt we had no other option. As a result they are going to get me a nebulizer for my home. We were also given a new GP after 13 years with no notification. It was a shock to call and be told we were now under another GP, even though our GP still practices there.

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