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Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Bridge Road Surgery



See nurses more now

I have noticed a real shift to seeing Nurse Practitioners. I am a nurse myself and do realise that in some cases this is appropriate, but I do feel I need to see a GP with my child for 'reassurance'. I have asked to see a GP instead on 2 occasions and I was refused by the receptionist. I am also not sure if I even have an allocated GP anymore.

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