Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Bridge Road Surgery


Getting through on phone hard

Once I see my GP or Nurse, everything is good. Recently though I called about 1.45pm as I had been putting up with a bite on my leg for almost a week, and it was getting worse. I hung on the phone waiting for almost 15 minutes before anyone answered. I did get to see a nurse that day. I felt the phone waiting was rather too long.