Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Bridge Road Surgery


Prefer the system

The surgery is much better with the 'on the day' appointments. It is sometimes difficult on the telephone. I raised it with them that I went from 29th to 4th in the queue then was cut off. I got an apology which is good, I felt they handled it well, and because of this I know if I had an issue I would feel fine talking to them again.