Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Bridge Road Surgery


I come in to make appointment

Waiting at about number 20 in the queue for me is not acceptable. I now come in to the surgery to make my appointment instead. The HWS CDO told me how others had said they get through within about 10 minutes as many staff answer the 'phones. I did not realise you would be through as quick as that, so I will give it a try next time.