Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Bridge Road Surgery


Hard to get appointment on day

I get very frustrated ringing the surgery first thing in the morning, bang on 8am I am then in a queue and by the time I get through they say all appointments have gone. I do try and look online too but never had any success. Today is a 'check-up' advanced appointment which they contact you for, so that is fine. Staff are ok, and I understand the system is stretched. I have never been offered a weekend appointment option though, which I would take. Did not know they did them, so will ask next time.