Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Bridge Road Surgery


Lovely surgery

I can only think of good things about the surgery, which has changed. I am sure they are under a lot of pressure, but it seems they have coping and the systems are working for me as they are now. I used to have a lot of problems getting appointments, but find it is now much easier, when I need them, which is not often.