Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
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  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Bridge Road Surgery


POD use

Since now having to use the POD (prescription ordering direct), getting my 'repeat' can be difficult as it takes ages to get through on the telephone. I cannot go 'online' so have to use the telephone. I am a patient person, but 20 minutes waiting on the telephone to order a repeat is for me just frustrating.