Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Bridge Road Surgery


Pre-arranged appointment ok

I find it really difficult to get an 'on the day' appointment. I have got very frustrated as I have tried online too, only to see that none are available, yet I ring first thing in the morning and once I get through, there no appointments then either. Today is an advanced appointment made every couple of weeks, which is all set out by them, so it is fine.