Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Bridge Road Surgery


Overall fine

Yes it can take a while to get through on the telephone and since having to order my prescription on the telephone that is more waiting to get what you need. It can be frustrating, but most of the time you get what you need to get that day. My appointment is running quite behind today, but again 'it happens'. If I need extra time they do tend to run over, so I am sure there is good reason for it.