Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Bridge Road Surgery


Impossible to get appointment

What has happened to just being able to call surgery and make an appointment???? Just ridiculous trying to explain issues on an online form then waiting for a call only to be told you need to visit surgery anyway. When you visit surgery, the reception has music blaring out so this, on top of face masks, just can't hear receptionists talking to you.