Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Bridge Road Surgery


I can’t book an appointment

I’ve been trying for weeks to get an appointment. I don’t need an urgent one, I would just like to speak to my doctor about an ongoing issue. You can’t even attempt to book in when surgery is closed and you can’t make an advanced appointment. The system doesn’t work for working people that can’t get online at 8 in order to book first appointment. My mental health is suffering due to this and I’m ok. For people that really get depressed and struggling this is a horrible system.