Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Bridge Road Surgery


Very poor

My mum had seen an A & E doctor in a different area with what could be, he thought, potentially very serious symptoms. We were told to ensure we saw her local GP URGENTLY, and the doctor followed this up with a letter/email to my mums surgery, which I also emailed to the receptionist that day. Three days later, my sister snd I have called the surgery four times and still my mum hasn’t even received a phone call from a doctor. Disgusting.