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Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Bridge Road Surgery



Son passed off as viral

On 2 occasions my at the time 7 month old boy was taken to the doctors on 3 occasions with trouble breathing wheezing and a cough to be told 3 times its viral and will clear itself, on the saturday we were taken to james paget and told he had a chest infection and bronchitis and that they could not believe we had been sent away 3 times previous, the doctor was so concerned he was going to keep my little boy in overnight for observations but gave us a chance to take him home and start the steriods and anti-biotics, but left a bed available for that night if we had concerns. Then the second time, my son is now 2, we took him back for a continuous chesty cough not eating or drinking and very sleepy and constant temp of 38+ told again it was viral and his body will fight it - any concerns go back, ended up down james paget later that evening 10:30pm to be told he has bacterial tonsillitis. The doctor at the surgery didn't even check his throat. Another course of anti-biotics and a missed chance to actually correctly diagnose my son again. While I appreciate its busy, and times are hard, but to incorrectly diagnose on 2 occasion is not acceptable.

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