Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
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  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Bridge Road Surgery


Ineffective booking system for starters.

My mother has ongoing health issues that have not been properly addressed. The practice does not take phone bookings, reporting that it is "quicker and easier for you to book online". After filling out a lengthy referral process on her behalf I was informed that her GP doesn't work today and please fill out another form tomorrow. I asked if the information could be passed to the GP tomorrow but was told "no, the system doesn't work like that". How is this quicker and easier for me?