My experience today signifies A/E problems
Filled out form online, gave them the benefit of doubt concerning urgency. Told them I would be available next day after applying, or next days after. Form said I would be contacted within 7 days, was satisfied with this. Then I get mail telling me, they are only doing a same day service, so apply another day. Yet they say on form you might get reply within a week. This is a bad service now, when are we going to revert back to seeing a GP when we need face to face, booked by phone or going to surgery, instead of this ridiculous form filling, which is traumatic for pensioners living alone, without family. Everybody are treated the same with this system, which as I say is frightening for old people No wonder hospital A/E is so overworked. This must be changed. Also bring back having your own registered doctor, instead of seeing all doctors. At moment, you never see your own registered Dr. which obviously doesn't know your problems. It is frightening now to be aged, and have health problems. We must change this. Also receptionists are no longer friendly in their manner. They treat you on the phone like lesser mortals, and mostly are arrogant in conversation.