Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Bridge Road Surgery


Asking a question means filling in a form

Wanted to ask a question so clicked on "Ask reception a question". Had to fill in a form on line but when tried it says "Sorry we are fully booked for appointments. Should you feel you have a matter which is Clinically Urgent and you feel must be dealt with today, please telephone reception on 01502 565936. Otherwise please submit a form tomorrow." I don't want an appointment and my question is not clinically urgent. How are you supposed to get a simple question answered??