Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Britten Court


Friendly, accomodating but understaffed

My father was given 2 weeks respite after being cared for at home by his wife and carers. Solebay staff immediately noted neglected pressure sores and promptly got the help from professionals. Dad has now been given a permanent home at Britten Court and is doing very well, even though he has advancing Alzheimer's. More staffing appears to be a problem. I would consider a post if the hourly rate wasn't so poor! Under valued staff, underpaid staff trying to got he extra mile.