Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Bucklesham Grange


Quality of care

My mother is a resident here and suffers from dementia. I can not rate the quality of care she receives highly enough. Yes the food is excellent and the bedrooms and lounges clean and well equipped but it is the quality of care I am so pleased with. They keep me informed if doctors are asked to visit her or any problem arises. Any questions are usually quickly answered and any concerns I might have noted. If I make a request or suggestion then it is acted upon and I am always greeted with a smile or a wave if they are busy. I have visited various care homes and I am so glad my mother is here