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Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
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Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Bungay Medical Practice



Can't get seen by anyone.

Bad knee pain and swelling came on just over a week ago for no apparent reason. Phoned on Monday 3rd to try and see a Dr or a nurse. Told can't see either but can have a phone call on Wednesday 5th from a physio. Wednesday I get a call to say no physio available so no call today but can have one next week or if I want one to look at my knee it will be 17th in Beccles. I have no idea if it is a mild but painful condition that will clear up on it's own using aspirin and volterol or if it's a sign of anything more serious that needs further treatment. Waiting two weeks to get anyone to look at it for even two minutes is a very poor level of service. My dog get better from the Vet. It's a pity they can't see me either.

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