Rude receptionists
Receptionists I understand are busy with phone calls but it's part of the job surely! I do not appreciate an unwelcoming, snappy conversation on the phone with a lady who has no idea what issue I may have or what state I may be in. To be told that unless I have a urgent problem that needs seeing to today (what actually classes as an urgent problem!?) I would have to wait 3 weeks for an appointment, I personally think is appalling especially judging by my previous surgeries where you get a same day appointment regardless of issue (the receptionist there wouldn't have the cheek to ask if it was urgent or not!) And if fully booked, you can just call the next day. In this particular occasion with the receptionist I tried to carefully explain that yes, my issue is technically one that is ongoing (and by their rules, would not class as urgent) but before I could explain anything else, I was told I had to take the appointment for 3 weeks time, therefore I felt obliged to explain my very personal and intimate issue in detail, in order for her to understand that my issue may not be urgent such as chest pains etc but still could not wait 3 weeks for an appointment! Still with no sense of care, kindness or even an apology for making me having to explain this all, I was told to call back tomorrow to get a same day appointment. The job industry these people work in are to give care, where on earth has it disappeared to!