Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Bungay Medical Practice


Diagnosed before seeing me

Wasn't told i was seeing a nurse not a gp, the nurse said she was sorry I thought I was unwell but I have a virus even though I had explained I'd had symptoms over a week and lost my voice last week and was now producing green mucous, indicative of an infection, i was told it was a virus again and a steroid nasal spray would clear it up. In my opinion she had diagnosed me before i'd entered the room. I asked about my throat as i had lost my voice over a week ago but it was only sore the first day but i still havent got my voice back, she checked my throat and said there was no pus on my tonsils so it was fine!