Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
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Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Bungay Medical Practice


Running behind today

I've recently moved to this surgery and so far I have been able to get an appointment on the day. Last time I was on the phone for 1.5 hours. Today, my appointment is 40 minutes behind. Trouble is, you just feel grateful to get the appointment so you dare not complain that they are running so late!