Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Bungay Medical Practice


On the day appointment

Getting an 'on the day' appointment is very difficult and when you do you wait more than 30 minutes (today its 40 minutes). In the past I have used the phone upstairs as there is a message up saying 'call if more than 20 minutes wait', but reception are so rude about it, so I do not do that anymore. So I do not see the point of having the sign up, if they are just going to be horrible about it. We are overrun at this surgery and my understanding is that only one GP covers 'on the day' appointments when we have 5 full time ones, I feel that the balance is not there.