Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Bungay Medical Practice


Too quiet

Once you see someone things are fine. I feel they need to play music/have radio on as the place feels so 'clinical and downstairs you can hear everything reception and patients are saying, so they need to be more mindful of confidentiality. it makes me feel if I need to speak to reception that I need to whisper. Keeping people back from reception only works to a point, with the sign saying 'for confidentiality purposes'. You can however, still hear everything. All it does, is block the doorway wen you get just 3 people in the queue. It needs a re-think.