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Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Bungay Medical Practice



Communication lacking

They are running 40 minutes late today. They need to communicate it to patients. Staff need to do better at that. The HWS CDO explained that the home visits had ran over, due to emergencies. Once we knew this we feel we can forgive it. It should be communicated as people will understand when these things happen. Saying nothing just winds you up.

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