Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

Your reply

* Required fields

Original feedback for

Bungay Medical Practice


Would give no stars if possible

I’ve had several issues with the practice myself over the years but this one really tops it. My partner called the surgery during lockdown and asked to speak with a doctor to get some mental health support. The receptionist asked him where he lived to which he gave our address, this followed by her telling him that they could not help as we were outside of their area. A young man calls desperately struggling with his mental health and is told no one can help - just the reason why suicide rates are so so high. I don’t know how they can sleep at night knowing that they put the phone down on him in a time of need.