Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Bungay Medical Practice


Exceptional

We have recently moved to the area and both my wife and I have had occasion to use the practice. What a revelation! We have been patients at a practice in mid-Suffolk previously and near Cambridge prior to that. The mid-Suffolk experience was average to poor and consequently we thought nothing in Suffolk could top the Cambridge service. We were wrong. This surgery delivers exceptional service relative to our experience and those of our friends and family who are spread across the country. Same day appointments, callbacks within the hour from nurse practitioners and physios, timely follow-up calls (unheard of elsewhere) and friendly reception staff and pharmacists, all these things are delivered consistently. Trust me, this is not the norm elsewhere. Well done to everyone there, we are very pleased to be able to call on such a comprehensive and caring service.