Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Bungay Medical Practice


Put through hoops at this surgery

Unable to get a face to face appointment with GP despite being cross questioned by receptionist. I am elderly and have a number of conditions, even a routine appointment I was only able to get a telephone appointment six weeks forward. Then I never got the call. I have spoken to the [surgery] with the concern that things will be missed with only telephone calls. After having spoken to NHE it seems each surgery makes their own decisions on how they run their service. The example I have given is just one. My overall impression now is that I no longer have trust that I will get individual care.