Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Original feedback for

Hardwicke House Group Practice - Church Square Surgery


Appointment Booking

I'm ending up having delayed treatment due to the essesive difficulty in booking appointments. When I call at 8am (the only time you can get an appointment) the call queue is long even if I call on the dot of 8am. Often I cannot get into the queue on the dot of 8am due to caller volume and if I do the wait is more than 15 minutes by which time I have to take my children to school so cannot hold on the line. I then tried the econsult appointment form which had a question about symptoms, none of which I have, with no option to select none of the above. When I called I was advised to select a symptom I don't have which I do not want on my record as it would be untrue. The service at Bures once you get an appointment is great. I feel this service is not providing adequate access for patients to access appointments and therefore patient treatment is being delayed unnecessarily. Could there be an online re-referal request form?