Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

Your reply

* Required fields

Original feedback for

Hardwicke House Group Practice - Church Square Surgery


It’s impossible to get an appointment.

You cannot pre book an appointment at all, so unless you can call at 8am (even then I was 60 in the queue and there was only one appointment left) which discriminates anyone that works, then when I got my appointment to be told I needed another appointment to see another practitioner which is what I wanted in the first place.