Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Original feedback for

Hardwicke House Group Practice - Church Square Surgery


Excessively difficult to book an appointment

It is incredibly and unnecessarily difficult to book an appointment with the practice. Our baby had a high temperature and was vomiting and the only way to get an appointment was to call at 8am when there were 59 ahead of us in the queue. We spent well over an hour on the phone and then were told we needed to call back at 12pm. We then needed to wait for someone to call us back later in the afternoon. This makes it extremely difficult to book an appointment, especially for anyone who works during the day.