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Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

Your reply

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Original feedback for

Hardwicke House Group Practice - Church Square Surgery



Phone lines down

I have been calling since 8 am and don’t get an option to hold in line. The message automatically tells me the reception team are busy and hangs up. Is there a problem with the phone lines please,?

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