Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

Your reply

* Required fields

Original feedback for

Hardwicke House Group Practice - Church Square Surgery


Difficult to make appointment

I find it difficult to make an appointment as I get told there are no slots left and they can’t book me in for another day but I have to ring back tomorrow. For me a disheartening system as I don’t mind waiting a day or two to speak to the doctor but to have to ring again I don’t consider good service. Some (not all!) of the reception staff are quite rude as they come across very stressed with little time.