Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

Your reply

* Required fields

Original feedback for

Burlington Road Surgery


A dreadful phone system!

Here I am sitting on the phone waiting to get through to speak to someone on reception. I have been on the phone for 56 minutes now, 37 of those minutes at the front of the queue, apparently! A dreadful phone system to navigate and use - needs updating and more staff added, to deal with calls. When I last rang 3 months ago it took me 61 call attempts, over a 6 hour period, to get through. A good service once and if you manage to get through.