Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Burlington Road Surgery


Felt rushed

I had my learning disability annual review but had to go back for a second visit just to have a blood test done. This was frustrating and it would've been better if it could've been done on the same day. The review was a bit rushed and had very little conversation and I wasn't told what to do to get the blood test results. The appointment was booked for half an hour but it was over much quicker than that and there was no discussion about improving my lifestyle.