Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Burlington Road Surgery


Signage not great

I don't use this often. You have to sit in area that is named a waiting area 1 or 2. I was told to be in '1' which I was unsure of where it was. I found it as sign is up but very small. I was then called through to a room which was not even in the same end of the building and difficult to see. There are no signs for the toilets for direction of them.