Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Burlington Road Surgery


Permanently engaged

Rang yesterday 152 times and over 120 times today, but it is permanently engaged. The phone system is difficult and this was on behalf of my very hard of hearing mother in law who is extremely unwell. This phone system is ridiculous as our attempts to call were just to even get onto the 'waiting in the queue'. When in the past I have got to that stage and got to number one, you can still be waiting in the queue for another 15 minutes.