Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Burlington Road Surgery


Challenging

Communication with the surgery is difficult with the phones being so busy and a recent operation had to be cancelled at the last minute, after being on the waiting list for a long time, because another issue had not been properly addressed by the surgery.