Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Burlington Road Surgery


Very impressed by receptionists

Phoned for apt for husband, receptionist asked what was wrong, called doctor who told me to phone for ambulance at once. The symptoms really weren't anything severe but it transpired he was in severe heart failure. I know many people don't like being asked by receptionist but we have much to be thankful for the fact that they were so on the ball.