Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Burlington Road Surgery


Cannot get an appointment

I 'phoned over 40 times for an appointment only to be told I should have 'phoned earlier and there were not any appointments available. I had been calling since 8am! The surgery would not give me an appointment in advance so I was stumped. Eventually got an appointment over a week and a half later.