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Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Burlington Road Surgery



Difficult to see a GP

Very busy surgery, difficult to get appointments to see a GP. GP's are leaving and they are reliant on locums. The nurse I've seen has been excellent but pharmacy staff were very unhelpful and wouldn't sort a prescription out before the holidays and advised me to call 111 to get it sorted out. It really has changed in recent years.

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