Harder to get an appointment with a doctor
Overall a good surgery but it's gone downhill in recent years as patients can no longer choose to see a doctor themselves as they have to explain symptoms etc to receptionists who are not health care professionals. I know the receptionists are told to do this by the doctors but this still means that patient choice has been taken away and now doctors and administrators decide if you can see a doctor - this is wrong! When you phone the surgery you now get a message saying "We have listened to patients!" Really, are you saying that the overwhelming majority of your patients want to tell receptionists what their health concerns are and are happy for their choice to see a particular doctor, or indeed any doctor, taken away from them?" I very much doubt it and I, as a long time patient, are certainly not one of them! Doctor doesn't always know best you know but sadly the surgery has gone back to the era when we were told 'be a patient patient!" Wouldn't it be nice if patients did what they were told by the great man or woman like they used to...…….