Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Burlington Road Surgery


Rude doctor

Considering I work for the NHS I was very shocked at the very rude doctor who stated I was late , which in fact I wasn’t late there computer system you log in was not working , which mean't I had to queue and then the reception was slow and didn’t to be fair know what she was doing which resulted me in being booked in late ! In the words of the rude doctor - you are late and your lucky I saw you today! Unprofessional especially when the surgery is always late and leaving patients waiting 40 plus minutes. The fact I wasn’t late too. Not just that the text your sent to star your service received never works! More training for receptionists and for staff to remember they are there to deliver a level of care and should act professional - there are many rude doctors and being a patient for 28 years I am honestly going to look for another doctors surgery! Once was a 5 star doctor now is a 1 star !!!