Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Burlington Road Surgery


On line service not fit for purpose

Repeat prescription item stated it could not be reordered as it needed to be reviewed by a clinician. When I did eventually get through on the appointments line (thinking I had to at least have a tel appointment) I was told by the call handler to request the medication on line as a custom request. When I suggested the system was not fit for purpose as the online message did not suggest this was the process, the call handler agreed and said their IT department had been made aware of this some time ago but nothing had been done. Think about all the telephone calls that could be saved if this were resolved!