Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Original feedback for

Burlington Road Surgery


Harder to get advanced appointments

Its quite easy to get an 'on the day' appointment but if you want to see someone specific it becomes more difficult, up to 6 weeks wait. Advanced appointments are harder to get and it would be better to have more pre-bookable appointments available for ongoing issues. You do spend time on the phone trying to get through and I have been cut off in the past as well. I do find the question asked by reception staff about the reason for the appointment a little invasive at times. Reception staff are very good, you don't feel like just another patient when talking to them an they are helpful. I'm happy to see any of the doctors, you do get used to seeing one and they then move on. It would be good to have more flexibility around discussing just one issue otherwise you end up having an extra appointment.