Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Burlington Road Surgery


Really good nurse practitioner

Getting through on the phone is very difficult. They say that the surgery opens at 8 am but the phone never seems to open later. Online appointment aren't very good as you can't get next day appointments and they're limited. I'd like better monitoring of an ongoing condition as I feel no one is taking any interest. The nurse practitioner takes time with you and is really good.