Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
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  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Burlington Road Surgery


Getting through on phone difficult

Very busy and even getting through on the phone is extremely difficult. Throughout the day the phone isn't answered, this morning it took nearly 40 minutes to get through but I did get a doctor's appointment. To have to wait three days for an appointment when you're not well isn't great and I wasn't offered a GP+ appointment or call back from the doctor. Staff can be a little sharp or unfriendly, once you've been told there are no appointments available they just finish the call.