Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

Your reply

* Required fields

Original feedback for

Burlington Road Surgery


Told to call back the next day

Getting an appointment is difficult, you call and are told to call back the next day as all the appointments are gone. You're not offered call backs or GP+ as an alternative either. Its also similar when trying to get a nurse appointment. Explanations from staff are ok but they do vary in the depth they go in to. Staff are generally friendly and helpful and do try to sort things out.