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Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Burlington Road Surgery



Diabetes managed well

My diabetes is managed really well, mostly I see the same nurse for the appointments and I'm given enough information. I'd like to see the doctor more often and you tend to automatically be given an appointment with a nurse. Sometimes there are no appointments available to see a doctor but you do then get to see a nurse practitioner. Its difficult to get blood tests and they do try to encourage you to go to the riverside clinic which is difficult to get to. The staff at the surgery are normally accommodating and try to ensure you get an appointment at the surgery. The pharmacy works really well and I collect my prescription from morrisons which is good for us.

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